Urgently respond to Actively Unhappy customers via CHS to prevent customers from leaving poor reviews
By understanding who your unhappiest customers are, you can close the loop on complaints behind closed doors.
Quickly respond to Unhappy customers to keep your online reputation intact.
Resolve issues, save a poor review and offer customers a return visit. Delight them second time around and generate positive reviews.
Give Neutral customers a voice, let them know you’re listening and give them a reason to return.
Win them over with a fantastic experience and turn them into positive advocates who will leave positive reviews.
Thank your Happy customers and build up a great rapport.
Keep up communications to entice these customers back for an Actively Happy experience next time around.
Actively Happy customers are your brand advocates. Thank them and ask for reviews to boost your ranking.
Improve your online reputation with consistent, quality reviews from your Actively Happy customers.