About Us

The Customer happiness Score®

The true measure of
business success

Customer Happiness Score

Who we are

We’re a UK business, with a global attitude

Whether you're in Rio, Reykjavik or just down the road, we can help you grow your business, using a simple strategy that works across all industries, in all corners of the world.

We’re real people, with real business experience

Our team is made up of successful entrepreneurs, business owners, customer service specialists, marketing experts and skilled software developers, united by a shared passion for creating great customer experiences.

What we’re about

We love customers, ours and yours

The name says it all. Customer happiness is at the heart of our business strategy. We’re here to help you make it the heart of yours.

We create our own path

We created CHS because the solution to our business problem didn’t exist. Now we’re helping other businesses on their journey to success.

We like to get personal

For us, success comes from understanding our customers and creating the experience they want. It’s not business, it’s personal.

We’re wholehearted

We believe in what we do and in what the Customer Happiness Score can do for our customers. We wouldn’t be here if we didn’t.

We do different

We love that every one of our team brings something different to the party. Our unique combination of talents is how we get the best ideas and the best outcomes for our customers.

We believe in a happy workplace

After all, happiness is our middle name. From a simple game of darts to a slap-up team breakfast, we make time for the little things that make a big difference.

We work as one

We’re one team, with one goal – helping your business grow in every way we can. If it does it for you, it does it for us.

We expect the best

We expect the best, so you can too. Our service and support is second-to-none. We treat our customers as individuals and add value wherever we can.

Where we've come from

The path to Customer Happiness

Like other successful SAAS start-ups, the Customer Happiness Score was born out of a simple business need.

Working in the hospitality industry, our co-founders, John and Mike, have always been in the business of keeping customers happy.

"CHS® was conceived and created to ‘scratch our own itch’, we really wanted to know “exactly how happy are customers were” and we couldn’t find a solution - so you could say we literally built it from scratch!"

"We were using the industry standard metric to keep a check on customer satisfaction, but there was something missing. It wasn't giving us a true picture of how our customers felt."

We now welcome 1/4 million guest bed nights, serve 1 million meals per annum and operate at near 100% occupancy all year round with 80% being repeat business.

The Customer Happiness Score® platform plays a large part in making our own success story happen, and we’re proud when we see others enjoy the same successes using the same tried and tested Customer Happiness strategies that are carefully crafted into our simple to use platform.

We test everything in house and we see first hand what works and then share the ideas and marketing tips and tricks with our users, your success is our success and because we know just how powerful CHS® is we really do feel like it’s out duty to make it available to the World - and hopefully spread allot of happiness for both businesses and their customers in the process.

See how simple it is to get started

It only takes 20 minutes to get set up, and we’re with you every step of the way.