Erin has been writing articles to help hospitality businesses perform at their best since 2016. Her past as a serial waitress and love of eating out means the restaurant sector holds a special place in her heart.
Food trends to try in your restaurant in 2018
While the very definition of a trend is a fashion or a fad, food trends provide valuable insight into where the sector is moving. Embracing some of these trends, or adopting elements into your menu allows you to proposition customers, inviting them to try something new and if well executed, gives them a reason to keep coming back and shout about your business.Read this post
The ‘why’ and ‘how’ of responding to positive TripAdvisor reviews: 5 templates for restaurants
It may be our instinct to fight fires and only deal with the negative, but this can leave our customers wanting. While there is an argument small and independent restaurants don’t have the time or inclination to answer to every review, responding to positive feedback affords restaurants a number of benefitsRead this post
No-shows cost Norwich restaurant 10% of their annual turnover
An independent restauranter speaks out about his experience of no-shows in the wake of the #StopNoShows campaign trending on TwitterRead this post
Managing negative TripAdvisor reviews in your restaurant
If your restaurant’s TripAdvisor profile has taken a hammering lately, don’t bury your head in the sand. Sometimes you've got to take the rough with the smooth!Read this post
Dealing with no-shows in your restaurant
Failing to turn up to your pre-arranged booking cost the sector a shocking £16bn in 2015 and it’s a trend that's continued to grow. Three-quarters of the UK’s restaurants are independent. That's a lot of money coming out of small businesses’ back pockets.Read this post
TripAdvisor: What’s the cost of a negative review to your restaurant?
‘Business is business’ so the saying goes, but when it’s your business, business is always personal! No one wants to read derogatory remarks about their restaurant, especially when you’ve invested so much of your time, money and effort into getting things right. But, sticking your head in the sand won’t help.Read this post