Gary has delivered fantastic marketing results for many restaurants and hotels and is thrilled to share his knowledge with you. He loves talking geek and specialises in digital marketing and customer journeys.
62 Customer Experience Statistics Every Business Needs To Know
In today’s global marketplace, it takes more than product and price to stand out from the crowd. The new watchword is customer experience and it's changing the way we do business. Find out what it's all about with these key CX statistics that every business needs to know.Read this post
Customer Satisfaction Versus Customer Happiness – What Is The Difference?
Is customer satisfaction an outdated concept? What does it actually mean? We argue the case for customer happiness as the real measure of business performance and how your customers really feel.Read this post
How To Increase Employee Retention And Boost Your Business In 2018
With 1 in 5 employees thinking about changing jobs, New Year can be a challenging time for businesses. We look at how employee happiness can boost staff morale, motivate your workforce and improve employee retention in 2018.Read this post
What Is NPS? (And Why Do So Many Businesses Use It?)
If you're in business, it's likely you'll have come across Net Promoter Score®. But why do so many companies use NPS? And is it really an accurate measure of customer satisfaction and loyalty? Find out as we look at what's good and bad about NPS.Read this post