Mike Scott is a Customer Happiness preacher, a digital marketing and social media guru, and CEO of Customer Happiness Score ®. It’s not about him though; it’s about you and your customers, so read on.
Customer And Employee Advocacy – The Facebook News Feed Fightback
FaceBook's news feed algorithm change has stirred up debate on social media. We think it's an opportunity for businesses to engage with their happy customers and staff. Here's our take on how you can harness customer and employee advocacy to fight back.Read this post
How To Deal With Negative Online Reviews (A Step By Step Process)
Managing your online reputation should now be a major part of the marketing strategy for any savvy business. Find out how to deal with those pesky negative online reviews and why they aren’t always as bad for business as you might think.Read this post
28 Statistics That Prove Your Online Reputation Matters (A Lot)
Did you know, 84% of consumers trust online reviews as much as a personal recommendation? When choosing where to spend their money, social media and online review websites are where most people head first. Find out why here.Read this post