Customer Happiness Blog

7 min read

By: Erin Heenan May 3, 2018

While the very definition of a trend is a fashion or a fad, food trends provide valuable insight into where the sector is moving. Embracing some of these trends, or adopting elements into your menu allows you to proposition customers, inviting them to try something new and if well executed, gives them a reason to keep coming back and shout about your business.

6 min read

By: Erin Heenan May 3, 2018

It may be our instinct to fight fires and only deal with the negative, but this can leave our customers wanting. While there is an argument small and independent restaurants don’t have the time or inclination to answer to every review, responding to positive feedback affords restaurants a number of benefits

5 min read

By: Erin Heenan May 3, 2018

An independent restauranter speaks out about his experience of no-shows in the wake of the #StopNoShows campaign trending on Twitter

4 min read

By: Erin Heenan May 3, 2018

If your restaurant’s TripAdvisor profile has taken a hammering lately, don’t bury your head in the sand. Sometimes you've got to take the rough with the smooth! 

4 min read

By: Erin Heenan May 3, 2018

Failing to turn up to your pre-arranged booking cost the sector a shocking £16bn in 2015 and it’s a trend that's continued to grow. Three-quarters of the UK’s restaurants are independent. That's a lot of money coming out of small businesses’ back pockets.

5 min read

By: Nathan Moore May 1, 2018

Customer experience is the only true differentiator in a competitive market where most products are commoditised. We take a look at why customer experience is vital to business success and share some key stats and insights from CX experts.

5 min read

By: Erin Heenan April 24, 2018

‘Business is business’ so the saying goes, but when it’s your business, business is always personal! No one wants to read derogatory remarks about their restaurant, especially when you’ve invested so much of your time, money and effort into getting things right. But, sticking your head in the sand won’t help.

5 min read

By: Mike Scott February 7, 2018

In today’s global marketplace, it takes more than product and price to stand out from the crowd. The new watchword is customer experience and it's changing the way we do business. Find out what it's all about with these key CX statistics that every business needs to know.

5 min read

By: Nathan Moore January 23, 2018

Customer experience is the only true differentiator in a competitive market where most products are commoditised. We take a look at why customer experience is vital to business success and share some key stats and insights from CX experts.

5 min read

By: Mike Scott January 22, 2018

Is customer satisfaction an outdated concept? What does it actually mean? We argue the case for customer happiness as the real measure of business performance and how your customers really feel.

5 min read

By: Mike Scott January 21, 2018

FaceBook's news feed algorithm change has stirred up debate on social media. We think it's an opportunity for businesses to engage with their happy customers and staff. Here's our take on how you can harness customer and employee advocacy to fight back.

5 min read

By: Mike Scott January 8, 2018

With 1 in 5 employees thinking about changing jobs, New Year can be a challenging time for businesses. We look at how employee happiness can boost staff morale, motivate your workforce and improve employee retention in 2018.

5 min read

By: Nathan Moore January 5, 2018

No one likes a customer to be unhappy, but at some point it will happen. Don't despair! Unhappy customers can actually be a blessing in disguise and, handled in the right way, they can become your most loyal customers.

5 min read

By: Mike Scott December 15, 2017

Managing your online reputation should now be a major part of the marketing strategy for any savvy business. Find out how to deal with those pesky negative online reviews and why they aren’t always as bad for business as you might think.

5 min read

By: Mike Scott December 8, 2017

If you're in business, it's likely you'll have come across Net Promoter Score®. But why do so many companies use NPS? And is it really an accurate measure of customer satisfaction and loyalty? Find out as we look at what's good and bad about NPS.

3 min read

By: Mike Scott December 1, 2017

Did you know, 84% of consumers trust online reviews as much as a personal recommendation? When choosing where to spend their money, social media and online review websites are where most people head first. Find out why here.

5 min read

By: Nathan Moore November 24, 2017

Our customer experience is now more magnified than ever. With instant access to social media and review sites, we have the power as individuals to make or break businesses. So do we need more than customer satisfaction to keep us coming back?

5 min read

By: Sophie Waters November 17, 2017

Customer complaints are an inevitable part of every business. How you deal with them can be the difference between keeping a customer and losing one. Make sure you get it right with our 9 easy steps for dealing with customer complaints.

5 min read

By: Nathan Moore November 10, 2017

How do you keep customers coming back and make sure your business is the one they recommend to others? Find out how to make every customer experience memorable, with our top 10 ways to leave a lasting impression.