Cookie Policy

What is a Cookie?

A cookie is a file containing an identifier (a string of letters and numbers) that is sent by a web server to a web browser and is stored by the browser. Cookies can be used by web servers to identify and track users as they navigate different pages on a website and identify users returning to a website.

Cookies do not typically contain any information that personally identifies a user, but personal information that we store about you may be linked to the information stored in and obtained from cookies.

There are several types of cookies:

Persistent cookies - A persistent cookie will be stored by a web browser and will remain valid until its set expiry date unless deleted by the user before the expiry date.

Session cookies -  A session cookie, on the other hand, will expire at the end of the user session, when the web browser is closed.

Performance cookies - Performance cookies allow us to recognise and count the number of visitors to our website and to see how visitors move around it. This is important information as it helps us to improve the way our site works by enabling us to tailor our site to the way visitors use it.

We use session, persistent and performance cookies on our website.

Performance cookies

We use Google Analytics to analyse the use of our website, this generates reports on statistical data and other information about the use of our website.

Google Analytics service provider's privacy policy is available here.

Our website also uses third party cookies. We use Active Campaign tracking cookies to determine where new contacts have come from and Intercom tracking cookies to monitor Customer Happiness Score usage for logged-in users, identify problems they are having and to help them use The Customer Happiness Score Platform.

Blocking cookies

Most browsers allow you to refuse to accept cookies; for example, with:

Internet Explorer (version 10) you can block cookies using the cookie handling override settings available by clicking "Tools", "Internet Options", "Privacy" and then "Advanced";

Firefox (version 24) you can block all cookies by clicking "Tools", "Options", "Privacy", selecting "Use custom settings for history" from the drop-down menu, and unticking "Accept cookies from sites"; and

Chrome (version 29), you can block all cookies by accessing the "Customise and control" menu and clicking "Settings", "Show advanced settings" and "Content settings", and then selecting "Block sites from setting any data" under the "Cookies" heading.

Blocking all cookies will have a negative impact upon the usability of many websites. If you block cookies, you may not be able to use all the features on our website.

To ensure that an opt-out is maintained in respect of a particular browser, you may wish to consider using the Google browser plug-in available by clicking here.

Deleting cookies

You can delete cookies already stored on your computer; for example:

Internet Explorer (version 10), you must manually delete cookie files (you can find instructions for doing so at;

Firefox (version 24), you can delete cookies by clicking "Tools", "Options" and "Privacy", then selecting "Use custom settings for history", clicking "Show Cookies", and then clicking "Remove All Cookies"; and

Chrome (version 29), you can delete all cookies by accessing the "Customise and control" menu, and clicking "Settings", "Show advanced settings" and "Clear browsing data", and then selecting "Delete cookies and other site and plug-in data" before clicking "Clear browsing data"

If you continue using our website and do not change your browser settings we will assume you consent to us using cookies as described above.

This document was last updated on February 15th, 2018.