#93 of 1841
Restaurants in Manchester
Your score is on the low side, but it’s not necessarily a reflection of your products and services. Our team at CHS® can help you with some quick wins which will see your score increase and a climb in your ranking towards that front page which will make you much more visible to new customers
Has your business been claimed, contact details, etc up to date.
Do you receive and respond to a steady stream of reviews, is your ranking and rating consistent?
How many reviews have you, and do you receive, in comparison to your competitors?
Highlights current Certificate of Excellence award, and considers the distribution of customer ratings from ‘Excellent’ to ‘Terrible’.
How recent were your last reviews made?
Are you receiving a steady stream of reviews at consistent intervals?
Urgently respond to Actively Unhappy customers via CHS to prevent customers from leaving poor reviews
By understanding who your unhappiest customers are, you can close the loop on complaints behind closed doors.
Quickly respond to Unhappy customers to keep your online reputation intact.
Resolve issues, save a poor review and offer customers a return visit. Delight them second time around and generate positive reviews.
Give Neutral customers a voice, let them know you’re listening and give them a reason to return.
Win them over with a fantastic experience and turn them into positive advocates who will leave positive reviews.
Thank your Happy customers and build up a great rapport.
Keep up communications to entice these customers back for an Actively Happy experience next time around.
Actively Happy customers are your brand advocates. Thank them and ask for reviews to boost your ranking.
Improve your online reputation with consistent, quality reviews from your Actively Happy customers.