Grow your online reputation with great online reviews
It can take up to ten reviews to convince a customer that you’re worthy of their business. Luckily, you’ve got a pool of happy customers ready to leave you a review, you just need to turn on the tap.
Happy customers will tell the world about their experience if they are asked to. The CHS® Platform will identify these customers and your customer service teams can respond to them directly in the communications platform.
Thank them for their feedback and remind them to review your business, you will get a consistent stream of quality reviews that will push your business towards the top spot.
"84% of people trust online reviews as much as a personal recommendation"*
Protect your business from negative online reviews
Most unhappy customers just want their voices heard. Customer Happiness surveys give these individuals the opportunity to express their opinion. This gives you the opportunity to avoid a negative review.
The CHS Platform helps your customer service teams quickly identify unhappy customers and resolve their issues in private before they become public.
By successfully resolving these issues directly, you will keep your online reputation and revenue projections protected from unnecessary setbacks.
Acquire more customers by being found easier online
A consistent stream of fantastic reviews will boost your rankings and ratings in no time.
With a high ranking on online review websites, you will be at the top of your industry and stand apart from your competitors. This will make you more visible on online review websites and guarantee you appear in more searches.
Couple your high ranking with a fantastic rating to add strong social proof to your brand, encouraging even more customers through your door.