App Survey Insights

What are Survey Insights? 


On each live survey in your account, you can view its ‘Insights’.


This is an individual survey Dashboard that provides you with an overview of all data and feedback relating to that survey.


App Survey Insights


To view the Insights for a specific survey, head over to the Surveys main page.



Find the App survey you’d like to view.


Click on the three dots on the survey tile.



Then click ‘Insights’.



You will then need to click ‘App’ from the filter on the top of the Insights page.



You will now see survey insights that relate specifically to your chosen app survey.



Working through each section, you will see the Customer Happiness Score for the survey in the top left corner. This score is calculated from all the feedback received via this survey.



Next to the score, you can see how much your customers are engaging with your survey. From left to right, you can see the:


  • Amount of responses – the number of responses this survey has received.
  • Comment rate – the percentage of responses with a comment.



Underneath that, you can see a chart representing the score distribution.


This shows the percentage of responses submitted per feeling.



Next to your score distribution chart, you have a line graph showing the overall trend of your CHS score. This will highlight where your score has increased or decreased over time.



You can filter your App survey insights across a specific date range.


Click on ‘Lifetime’.



Select the date range you wish to view.



You can also filter across the ‘Lifetime’ of the survey. From the point of which the survey was created until now.


And that’s it for App survey Insights.


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