What is a survey?
A survey is a question that you ask a group of customers, encouraging them to leave feedback about the product or experience they’ve received. Using the platform, there are two different metrics that you can use to survey your customers: Customer Happiness Score® or Net Promoter Score®.
Surveys provide your customers with an opportunity to voice their opinions, quickly and easily. When using CHS®, they’re asked how they felt about a product or experience, therefore giving an emotional and personal response.
They’re also given the chance to leave a comment, so you can get a stronger understanding of why they felt that way. You’re able to connect to your customers and gather valuable insight into customer happiness and loyalty like never before!
Edit a live app survey
To edit a live app survey, you need to head over to the Surveys page.
Click on the ‘Surveys’ tab along the top panel.
Find the survey you wish to edit.
On the survey tile, click on the three dots.
A dropdown will appear under the button with a number of options, you will need to click ‘Edit’.
You’ll now see stage 1 of the Survey Wizard.
Select ‘Edit app’.
Now you can edit your Feedback page, Email page and Thank You page.
You can use the blue arrows to move through each stage.
Don’t forget that you can preview your survey at any point by clicking on the ‘Preview’ button in the top right corner.
Simply click, ‘Publish’ to publish your changes to the app at any stage.
Alternatively, work your way through to the summary and click ‘Publish changes’.
Easy as that!
Your changes will now appear on your app survey.