Increase conversions, sales and engagement by enriching your CRMs and databases

Utilise targeted marketing segmentation to get better marketing results.

Today’s customers expect a tailored experience that meets their individual needs and adds value. The Customer Happiness Score® (CHS®) can help you grow your customer base and boost sales, by enriching your existing customer data with genuine customer feelings so you can create personalised journeys.

Marketing Customer Retention

Improve marketing results with personalised campaigns

Enrich your existing CRM to improve campaigns and get even better results with the missing piece of your data, customer feelings. With The Customer Happiness Score, you can.

Use The Customer Happiness Score to integrate customer feelings into your existing CRMs and Email Marketing Systems. Then, tailor the five different customer groups with five different messages, based on their feelings, for great results.

Focusing on the right customers with the right messages at the right time, your personalised campaigns will get better engagement and more sales

Online Brand Reputation

Get better ratings and rank higher on online review websites

The CHS Platform will get you ahead of the competition by enabling your customer service teams to identify and respond to your customers. Responding directly on the communications platform, you customer service team will thank and remind your happiest customers to leave you a review, and resolve unhappy customers’ issues before they write a negative review.

A consistent stream of quality reviews will boost your rankings and ratings in no time. This will make your business regularly appear even higher in online searches and generate more direct customers

Protect your online reputation

Protect your well earned online reputation so that it isn’t ruined by an unhappy customer.

The CHS Platform helps your customer service team quickly identify and resolve customer issues in private before they become public, keeping your online reputation and revenue projections protected from unnecessary setbacks

Online Reputation Analysis
Targeted Marketing

Harness social proof to increase conversion

Strengthen your marketing messages with trusted and verified comments from your happiest customers to improve your marketing results, earning more revenue and a higher ROI.

There’s no need to search across the web for great comments, easily identify them from The CHS Platform and share them with the world on social media, your website and marketing material. You will have new customers queuing up to do business with you in no time.

Marketing Segmentation

Improve your presence on social media

Use The CHS Platform to identify your happiest customers and tailor your social media campaigns for them, creating higher engagement and maximising your ROI by focusing on the people most likely to buy from you.

Discover new audiences by uploading happy customers into your social media platform and using it to find you new prospects with the same characteristics. These prospects will love your brand just as much and become a brand new revenue stream to
take your social media marketing to the next level

How can The Customer Happiness Score work for me?