Most performance problems show up with customers first

Customer Happiness Score reveals emotional shifts that predict churn, reputation risk, and lost revenue, before results change.

The real-time customer emotion system

Customer Happiness Score is a real-time system that shows how customers actually feel while experiences are happening.

It replaces intent-based metrics with emotional truth, giving leaders visibility before outcomes change.

This matters because customer behaviour shifts faster than traditional metrics can track.

NPS was created for a slower world. Today, customer sentiment shifts in minutes, not quarters.

Reviews go live instantly. Social opinion spreads fast. Churn decisions happen quietly, long before surveys are sent.

NPS measures what customers say they might do. It doesn’t measure how they actually feel right now.

Customer Happiness Score captures emotional reality, not future promises.

Instead of asking customers what they might do, CHS asks how they feel and why.

Instead of asking: Would you recommend us?

CHS asks: How do you feel, and why?

Emotion explains behaviour. Intent only guesses at it.

Emotion drives customer behaviour. When emotion shifts, outcomes follow.

Customer emotion affects:

CHS gives leaders visibility before these outcomes change.

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When paired with Employee Happiness Score, CHS helps leaders connect internal causes to external outcomes, but it delivers value on its own.