What Customer Happiness Score detects

Customer Happiness Score detects emotional shifts in customers as they happen, before they show up in churn, reviews, or revenue.

Declining trust

Highlights early signs of doubt and frustration before customers lose confidence or complain.

Churn risk

Surface emotional disengagement long before customers cancel or fail to renew.

Experience breakdowns

Reveal where customer experience becomes inconsistent or starts to fail across touchpoints.

Reputation risk

Detect rising dissatisfaction before it turns into negative reviews or public criticism.

Value erosion

Identify when customers stop seeing value, often before revenue or lifetime value is affected.

Growing indifference

Identify when customers move from satisfied to disengaged, the most dangerous emotional shift.

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Why engagement is the wrong lens
Engagement is a lagging, abstract concept.
Emotion is immediate and actionable.
Leaders don’t need more scores about engagement.

 
They need to know what’s happening inside teams right now.

Why annual surveys arrive too late

Annual and quarterly surveys describe the past. By the time results are shared, people have already disengaged and problems have hardened.

Late insight leads to late action. Late action increases cost and disruption.

EHS captures reality while leaders can still influence outcomes.
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Emotion as a leading indicator

Emotion predicts how people work. It affects focus, energy, collaboration, and decision quality.

When emotion shifts, performance follows. Measuring emotion gives leaders earlier control over results.
What leaders miss today

Without real-time emotional data, leaders miss silent burnout, team-level stress, and localised friction.

These gaps create surprises.

Surprises damage confidence and consistency. EHS closes those gaps.

What Our Customers Say

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John Smith
Director of Marketing
★★★★★
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John Smith
Director of Marketing
★★★★★
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John Smith
Director of Marketing
★★★★★
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John Smith
Director of Marketing
★★★★★
Cupping chicharrones hexagon vaporware. Helvetica beard taiyaki, DIY drinking vinegar PBR&B tonx vape godard tofu. Meggings echo park taxidermy big mood asymmetrical next level.
John Smith
Director of Marketing
★★★★★
Cupping chicharrones hexagon vaporware. Helvetica beard taiyaki, DIY drinking vinegar PBR&B tonx vape godard tofu. Meggings echo park taxidermy big mood asymmetrical next level.
John Smith
Director of Marketing
★★★★★

Want to talk it through?

If this reflects what you’re seeing with customers, a short conversation can help clarify where the signals are coming from and what to do next.

Talk it Through